Reverie

Reverie is a sleep technology company founded in 2003 by a team of experts and is dedicated to revolutionizing the way people sleep by producing the most technologically advanced adjustable bases and DreamCell® mattresses that perfectly conform to the movements of their bases. With over a hundred patented innovations, Reverie has helped millions of people experience better sleep. Their R&D team is in-house, and their CEO personally leads them in the development of every new piece of Reverie sleep technology. Customers can trust Reverie's certified sleep coaches trained using a university-based curriculum approved by their Sleep Advisory Board made up of practicing clinicians and researchers.

Reverie customers are individuals who prioritize sleep quality and seek advanced sleep technology to improve their rest. They value the expertise and innovation behind the brand's adjustable bases and DreamCell® mattresses, as well as the guidance provided by certified sleep coaches. Reverie's clientele likely consists of people who appreciate the importance of a good night's sleep and are willing to invest in sleep technology that caters to their specific needs.

• The high tech sleep system with adjustable base and mattress included provides a whole new level of sleep.
• The mattress sleeps cool and has a luxury cashmere-blend cover.
• The foam spring technology allows for tailored firmness options.
• Customers have never slept better and are confident in their purchase decision.
• The Reverie mattress provides quality sleep, ensuring customers wake up refreshed and reinvigorated each morning.

• Customer service can be difficult to reach and some customers have experienced issues with using their beds after purchase.
• Shipping delays and defective units have been reported by some customers.
• Some customers have noted issues with durability and high prices.
• There have been reports of problems with replacement parts and compatibility with newer technology.
• Some customers have experienced issues with control modules that needed to be replaced multiple times within a short period of time.

Reverie offers free White Glove Delivery and set up for mattress purchases made directly from their website. This service includes delivery and assembly of the Sleep System, as well as removal and disposal of packaging materials. To ensure a smooth delivery process, customers are advised to strip and break down their current bed before the delivery team arrives. Free White Glove Delivery is only available in the continental US, while deliveries to Alaska, Hawaii, and Puerto Rico will incur additional shipping charges. Customers can contact customercare@reverie.com for rates and details. Reverie's beds are highly customizable, so customers should expect a delivery time of up to 4-6 weeks.

Reverie's return policy is that they do not accept returns and does not offer full refund due to the extensive customizability of their beds and the commitment behind their 365 Promise to provide great sleep. However, sleep systems purchased at Costco are subject to the Costco return policy. Customers should follow Costco's instructions for returns, and any restrictions on time limits to return an item will be determined by Costco's policy.