Remy

Remy is a company founded by sleep scientists that specialize in producing high-quality weighted blankets to help people sleep better. Their products have been designed based on extensive research in the field of sleep science to ensure maximum comfort and effectiveness. Remy's weighted blankets have been shown to improve sleep quality, promote deeper sleep, and reduce stress and anxiety. The company is committed to helping people get the restful sleep they need to live their best lives.

Remy customers are individuals who value a good night's sleep and seek science-backed solutions to improve their sleep quality. They appreciate the research and design that goes into creating high-quality weighted blankets that promote deeper sleep and reduce stress and anxiety. Remy's clientele likely consists of people who understand the importance of restful sleep for their overall health and well-being.

• Customer service is fantastic and helpful, creating a link to the last of their stock when the customer couldn't find pillow cases.
• The foot stool purchased from Remy is a wonderful addition to the lounge furniture and is very comfortable to sit on.
• The weighted blanket with a cozy cover is perfect for restless sleepers and helps them sleep well throughout the night.
• The weighted blanket from Remy is very comfortable.
• The customer service from Remy is unmatched, with helpful representatives like Nicole who go above and beyond to make the experience positive.

• Refund process can be slow and frustrating
• Communication after ordering can be poor, with unclear delivery timelines
• Product quality may not meet expectations, with limited customer service support
• Pricing may be higher than expected, with additional fees for returns
• Delivery updates and customer service response may be lacking

Remy offers shipping to the United Kingdom and Europe. UK orders can be made through remysleep.com, while European customers can shop at eu.remysleep.com and remysleep.de. UK orders are shipped from Stevenage, while European orders are shipped from Kierspe in Germany. Delivery is free for mainland UK customers and is shipped express within 1-3 days using courier partners DPD, RoyalMail, and Parcel Force. However, orders shipped outside of mainland UK may incur a postage fee. Customers outside of the UK who order from remysleep.com will have to pay for customs due to Brexit regulations and cover shipping costs for returns or exchanges. After an order leaves the warehouse, customers receive a shipping confirmation email with a tracking number. If an order does not arrive within the stated delivery timeframe, customers can contact Remy for assistance.

Remy offers a returns and exchanges window for their products. The return period varies depending on the product. Weighted Blankets (Sleeper, Lounger, Junior) and their Covers can be returned within 100 days of receiving the order. Sleepbuds, Covers, and Pillowcases purchased separately have a 14-day return policy. The Pod comes with a 30-day trial period. Returns and exchanges are free for UK mainland customers, but postage needs to be paid by customers outside of the UK. Products must be undamaged and in like-new condition, and returned in their original cover bags. The original shipping box is not necessary. Refunds are only issued to the original payment method used when placing the order. The company recommends using Parcel Force for returns and exchanges, but customers can choose their own courier. If a customer wishes to exchange a Weighted Blanket for a lighter/heavier weight, they can keep the Covers for the exchange. However, if they are changing the size of the Weighted Blanket, they must send back the Covers for exchange. The company only offers refunds for certain products, and restrictions may apply.