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Patch plants
Patch plants is the ultimate destination for those seeking to add some greenery to their home or office. With a wide range of high-quality plants, easy-to-follow care instructions, and a commitment to being environmentally conscious, Patch makes gardening easy and fun for everyone.
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Patch plants, founded by Freddie in 2016, is a UK-based online plant shop that has revolutionized the way people buy plants. With a mission to make gardening easy and fun for everyone, Patch offers a wide range of high-quality plants sourced directly from top-rated growers. Each plant comes with easy-to-follow care instructions, and their friendly plant doctors are always available to help. Patch is committed to putting nature first and aims to be the UK's first net-zero plant delivery retailer. With over 2 million plants delivered to 500,000 happy customers, Patch is the go-to destination for anyone looking to add some greenery to their home or office.
Patch plants customers are gardening enthusiasts or individuals who want to add greenery to their living or working spaces. They appreciate the brand's commitment to making gardening easy, providing high-quality plants, and their dedication to being an environmentally conscious retailer.
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Here's what shoppers have to say:
- Plants are beautiful, packaged brilliantly, and thrive upon arrival
- Easy process from start to finish
- Plants arrived well packaged in sustainable packaging
- Care rating system and information about each plant is helpful
- Plants arrived in great condition with individualized care plans
- Great selection of plants at good prices
- Valuable advice offered online and with each plant
- Plants are healthy and of good quality
- Excellent communication messages from dispatch to delivery
Cons
- The quality of the plants and pots received was disappointing.
- Customer service was not able to adequately address issues with broken or missing items.
- Delivery and courier services caused frustration and inconvenience for some customers.
- Several plants did not survive despite following care instructions, leading to disappointment and wasted money.
Patch Plants offers delivery services from Tuesday to Saturday with next day delivery available for orders placed before 6pm from Monday to Thursday and before 2pm on Fridays at a cost of £7. Customers can also choose a specific delivery day for £5 or opt for free standard delivery for orders over £50. A delivery fee of £3 applies to orders under £50. The brand operates a minimum order value of £25 and delivers across the UK except for the Channel Islands and Isles of Scilly. There may be longer lead times for certain postcodes, particularly in the Scottish Islands & Highlands. The brand communicates delivery times via text and email and may attempt delivery up to two more times if the customer is not at home. Patch Plants cannot take responsibility for lost orders once delivered to a designated safe space and advises customers to check with their concierge before recommending this option. The brand does not currently deliver to Northern Ireland due to Brexit regulations. If drivers need to deliver to a loading bay, customers must book the drivers in ahead of time to avoid missed deliveries.
Patch plants has a return policy that allows customers to return plants they are unhappy with or that arrived damaged or unhealthy within 30 days of purchase. To initiate a return, customers must contact the company using the Help icon and provide a photograph of the plant if it arrived damaged or unhealthy. If the plant is in good condition and the customer simply doesn't like it, Patch plants will collect it and refund the cost of the plant as long as the customer has been following their care instructions. Non-plant items can also be returned within 30 days, provided they are unused and in a re-saleable condition. There is no information on how long it takes the company to process a return. Customers who wish to exercise their right of cancellation within 14 days must retain possession of the goods and take reasonable care of them according to the company's plant care guidelines.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
85
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100
This brand offers products that are on the pricey side.
Quality Score
80
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100
This brand offers products that are on the pricey side.
DTCetc Score
79
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100
This brand offers products that are on the pricey side.
Target Audience
Gardening enthusiasts, plant lovers, eco-conscious individuals
Stereotype
Green-thumb
Pricing Rating
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Sustainability Score
85
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100
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Quality Score
80
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100
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DTCetc Score
79
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100
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