Papier
Papier is the ultimate stationery brand for the creative and individualistic. Their sustainably sourced paper and collaborations with up-and-coming artists make every piece unique and reflective of your thoughts, feelings, and dreams.
The story
Papier is a direct-to-consumer brand offering diaries, planners, notebooks, and greetings cards. They operate across multiple regions including the UK, Australia, US, France, Germany, Canada, and Europe.
The brand serves customers interested in stationery products including diaries, planners, and notebooks.
The DTCetc bottomline
What customers say
- Offers dated and undated diary options for 2026-27 and 2027
- Provides specialized planners including wedding, finance, and productivity planners
- Sells notebooks in multiple formats including hardback, spiral bound, leather, and foiled options
- Runs promotions including 20% off first photo books, 10% off first orders, and 4 for 3 on greetings cards
- Offers 20% discount for students
Papier shipping policy
Papier offers personalized and unpersonalized items with varying shipping times. Personalized items are made on-demand and are shipped via Royal Mail or DPD with delivery options of standard or express. Standard delivery costs £4.00 and takes 2 business days after dispatch, while express delivery costs from £7.00 and takes 1 business day after dispatch. Greetings cards can be dispatched the same day when ordered before 3:00pm (GMT/BST) Monday to Friday, with delivery the next day in 95% of cases. Unpersonalized items are packed and dispatched within 2-3 business days and are shipped via Royal Mail or DPD. Standard delivery costs £4.00 and takes 2-3 business days, while next day delivery costs from £7.00 and takes 1 business day with a 4:00pm cut off, Monday to Saturday. Papier also ships internationally to Australia, Canada, Hong Kong, Liechtenstein, New Zealand, Singapore, Switzerland, and the USA. However, they do not currently deliver to the EU.
Papier return policy
30-day return window
Papier offers a 30-day return policy for unpersonalised paper pieces and desk accessories. Returns are free and can be organised through their online portal. However, due to the personalised nature of their products, Papier typically does not accept returns for personalised items. If a customer is not completely satisfied with their personalised order, they can contact Papier within 30 days of the order date to discuss a solution.
