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Outer
Outer is the ultimate brand for outdoor enthusiasts who value luxurious, sustainable furniture that promotes connection with nature and loved ones. Their signature product, the Outer Sofa, combines state-of-the-art performance with thoughtful craftsmanship and intuitive innovations. Enjoy the greatest luxuries of fresh air, sunshine, and carefree time with friends and family with Outer.
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Outer is a furniture brand with a mission to inspire conscious connection to our planet and each other. Their products are designed to help people enjoy the simple luxuries of the outdoors and disconnect from screens. The Outer Sofa is their signature product, combining state-of-the-art performance, luxurious materials, and thoughtful craftsmanship. Outer is committed to sustainability, using materials and practices that are good for people and the planet. They are redefining outdoor furniture with intuitive innovations that take away little inconveniences and make it easier to spend time outside. With Outer, customers can enjoy the greatest luxuries of fresh air, sunshine, and carefree time with friends and family.
Outer customers are those who cherish the simple luxuries of outdoor living and desire to disconnect from screens. They value sustainable, high-quality outdoor furniture that promotes connection with nature and loved ones. These shoppers appreciate intuitive innovations and responsible materials in their pursuit of relaxation and outdoor enjoyment.
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Here's what shoppers have to say:
- Outer's patio furniture is pricey, but high quality and comes perfectly packaged.
- Shipping is super fast, making it convenient for customers.
- The sofas and decor are great additions to any garden.
Cons
- Delivery and quality issues: Customers have reported delays in delivery and damage to their furniture upon arrival, including broken welds and bent frames.
- Poor manufacturing: Some customers have experienced issues with the quality of the furniture, including crooked legs and faulty welds.
- Underwhelming product: Despite the high price point, some customers have found the furniture to be nothing special and prone to getting dirty and wet.
Outer offers shipping within the 48 contiguous United States only. They do not ship to PO Boxes, APO, FPO, or DPO destinations or to freight forwarders. Shipping times vary depending on the date of purchase and the specific product ordered. Outer does not offer expedited shipping and partner products may not be shipped directly by Outer. If you ordered multiple products, you may receive multiple shipments.
Outer offers a thoughtful design and construction of their products and provides industry-leading warranties to ensure customer satisfaction. Customers can make returns within 365 days of delivery, but will incur a 20% return fee plus the cost of return shipping. Only undamaged and unmodified seating and soft goods products are eligible for returns. Partner products and items not made by Outer are not eligible for return. Refunds are processed to the original source of payment. Exchanges are treated the same as returns. The merchandise will be inspected, and appropriate refunds will be issued.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
79
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100
This brand offers products that are on the pricey side.
Target Audience
Nature-loving, sustainable, outdoor enthusiasts
Stereotype
Outdoorsy
Pricing Rating
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Sustainability Score
80
/
100
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Quality Score
75
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100
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DTCetc Score
79
/
100
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