Otherland
Light your home with Otherland’s five signature fragrance collections. These unique candles are made from hand poured, 100% soy wax and feature all-natural fragrance oils. These are long lasting candles that smell incredible.
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The story
Otherland is a direct-to-consumer brand that offers products including candles and home fragrance items like Nectar Pop available in Pura. The brand encourages customers to subscribe and engage with their community.
Otherland customers are those who appreciate the transformative power of fragrances and the ambiance that candles create. They value meticulous craftsmanship, clean ingredients, and eco-friendly practices. These shoppers are likely to enjoy luxurious, immersive experiences in their homes, seeking a touch of relaxation and sophistication.
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What customers say
"outside of my disappointing georgette candle, i have always had pleasant and helpful interactions with otherland's customer service"
Otherland excels in ordering, shipping, and customer service, but some customers experience candle quality issues like tunneling and weak scent throw.
Popular products
Otherland shipping policy
Otherland is a brand that ships to the 50 states and Puerto Rico within the USA. Shipping to Hawaii, Alaska, and Puerto Rico may take longer than usual. Orders generally arrive within 2-5 business days, but expedited shipping options are available upon request. The brand does not ship internationally at this time. If there are any issues with the shipping address, customers can contact the brand's customer service team at Otherland.
Otherland return policy
30-day return window
Returns must be initiated within 30 days of receiving an order by emailing hello@otherland.com with your order number. Refunds appear on statements in 5-10 days.
