Ooni Pizza Ovens

Ooni Pizza Ovens was founded in 2012 by Kristian Tapaninaho and Darina Garland. They design, make, and sell high-quality and innovative pizza ovens that can cook incredible pizza in just 60 seconds. Ooni's mission is to provide everyone with great pizza, and they have achieved this by creating portable, cost-effective, and kick-ass wood-fired ovens that can reach temperatures up to 950°F/500°C. Ooni has a range of pizza oven models, including Ooni Fyra 12, Ooni Pro 16, Ooni Koda 12, Ooni Koda 16, and Ooni Karu 12, and they also offer hardwood pellets and accessories for pizza lovers. Innovation, ambition, rigour, kindness, and passion are the values that Ooni lives, works, and plays by.

Ooni Pizza Ovens attracts foodies and home chefs who value innovation, quality, and a shared passion for creating exceptional pizza. They are the type who love hosting gatherings, treating friends and family to mouthwatering wood-fired pies. These customers appreciate efficiency, portability, and the experience of connecting with others over a delicious meal.

• Excellent customer service
• High-quality products that are well-made and well-designed
• Quick and responsive customer support, with helpful suggestions and solutions
• Ooni is a great company to work with and highly recommended for anyone interested in pizza ovens
• The Karu 12 is a fantastic oven that produces amazing pizzas with great flavor and quality

• Poor customer service and communication
• Issues with product functionality and compatibility
• Difficulties with cooking and achieving desired results
• Lack of responsiveness and helpfulness in addressing known issues

Ooni Pizza Ovens offers free delivery on all oven and accessory orders over $99 to the lower 48 states, excluding Alaska, Hawaii, and Puerto Rico. Orders under $99 will be charged $19.99 for delivery. Grocery orders over $99 also receive free shipping, but cannot be combined with other Ooni products to reach the threshold. The brand offers free returns within 60 days of receipt for unused items in original packaging. Ooni Pizza Ovens ships to the United States and Mexico, and has warehouses in Nevada, New Jersey, and Kentucky. The order will be dispatched from the warehouse closest to the customer to minimize wait time and carbon footprint. The brand does not offer gift wrapping, but products are shipped in a branded box without pricing information. Customers can track their orders and may receive separate parcels, depending on the items ordered. Import taxes, customs duties, and fees may apply for orders shipped to Canada and Mexico.

Ooni Pizza Ovens accepts returns for unused items in their original packaging within 60 days of receipt. To initiate a return, customers must contact Ooni Pizza Ovens to authorize the return before sending. The customer must provide their original order number, the condition of the item, the number of parcels being returned, and the reason for the return. Returns for grocery products are not accepted. Returns are free within 60 days for any item in original packaging or any incorrect or faulty items. If returning outside of the USA, the shipping cost will be deducted from the refund. Ooni Pizza Ovens prides themselves on their customer support and offers the Great Pizza Guarantee.