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Modloft
Modloft is a design-driven lifestyle brand that offers exceptionally designed furniture at accessible prices. They value connections and the joy that comes from finding the perfect piece for your home. Modloft has a passion for the craft of furniture making and pays attention to the details that matter. They offer luxury furniture that can be delivered in weeks rather than months, and customers can try their products at home for 30 days before deciding whether to keep them. Modloft also offers free swatches and order financing with 0% interest through Affirm. The company was founded by Ted Toledano, who build the brand on uncomproising quality, attention to detail, and unique design.
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Modloft, founded in the early 2000s by a group of passionate design enthusiasts, is a brand that prides itself on crafting exceptionally designed furniture for the modern consumer. Based on the belief that luxury furniture should be accessible to all, Modloft challenges the norms of high-end retail by making quality furniture available at affordable prices. With a focus on the craft of furniture making, Modloft infuses each piece with uncompromised quality, attention to detail, and unique design. From signature designs like the Japanese-inspired Worth Bed to modern sofas, tables, and chairs, Modloft offers a wide range of products that cater to the needs of design lovers.
Modloft attracts design-savvy customers who appreciate well-crafted, contemporary furniture at accessible prices. These shoppers value unique, modern designs and uncompromised quality. With a wide range of products catering to various tastes, Modloft is ideal for those seeking to elevate their living spaces with timeless, stylish, and affordable furniture pieces.
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Here's what shoppers have to say:
- Exceptional customer service
- Efficiently arranged for replacement tabletop
- Continued communication throughout the process
- Ensured proper packaging to prevent damages
- Elegant and worth the wait
Cons
- The quality of Modloft's furniture is subpar and may not last as long as expected.
- Customers have reported issues with Modloft's delivery and customer service.
- Modloft's warranty claims process has been criticized for being difficult and unhelpful.
- Dealing with Modloft may require more effort and time than expected due to customer service issues.
Modloft offers shipping to all major US markets, but does not ship internationally or to certain states within the US. If customers wish to have an order shipped outside of their boundaries, Modloft is happy to assist in finding a shipping partner. Products are delivered through front door parcel delivery or home delivery for larger items that exceed parcel carrier weight limits. Home delivery includes full-service for a fixed fee, which includes room of choice, assembly, and debris removal. Items will be shipped as they become available, and orders require a telephone number for delivery scheduling. A signature is required upon completion of delivery to confirm the order was received correctly and in good condition. Delivery companies are not able to make modifications to the customer's home, and existing items cannot be moved or disassembled by the delivery team.
Modloft has a strict return policy. Original shipping fees are non-refundable, and sale items that are 40% off or more cannot be returned. For all other returns, a 20% restocking fee applies. Products must be returned in their original packaging and in like-new condition. Any damage to an item must be noted and signed for at the time of delivery. Custom and special orders cannot be returned, and products shipped outside the contiguous United States are also not returnable. The brand does offer a one-time exchange with waived restocking fees, but delivery fees still apply. It is important to note that orders cancelled once in transit are subject to a 20% restocking fee.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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70
This brand offers products that are on the pricey side.
Sustainability Score
65
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100
This brand offers products that are on the pricey side.
Quality Score
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100
This brand offers products that are on the pricey side.
DTCetc Score
67
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100
This brand offers products that are on the pricey side.
Target Audience
Design-savvy, modern, quality-conscious
Stereotype
Design-savvy
Pricing Rating
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Sustainability Score
65
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100
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Quality Score
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DTCetc Score
67
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100
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