Made

Made is the ultimate destination for stylish and modern furniture. With a focus on sustainability and ethical manufacturing, their high-quality pieces are built to last. Perfect for design enthusiasts who value exceptional craftsmanship.

Specialty
Socials
85
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DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Made

Made is a brand that specializes in creating beautiful and unique furniture pieces for your home. Made has quickly become a go-to destination for those looking for stylish and high-quality furniture. Their products range from sofas and armchairs to beds and dining tables, all designed with a focus on modern and contemporary aesthetics. Made prides itself on using only the best materials and craftsmanship to create pieces that are not only beautiful but also built to last. With a commitment to sustainability and ethical manufacturing practices, Made is a brand that you can feel good about supporting.

Who Shops At Name

Made customers are homeowners and interior design enthusiasts who seek stylish, high-quality, and contemporary furniture for their homes. They appreciate the brand's commitment to sustainability and ethical manufacturing practices. Made shoppers value exceptional materials and craftsmanship in their furniture choices.

What customers love about Made

Here's what shoppers have to say:
  • Fast delivery and a great range of clothing options
  • Excellent customer service, with updates on delayed items and quick resolutions
  • Easy online ordering and returning process, with helpful and friendly staff
  • Efficient and informative online order fulfillment
  • Great choice of products and partner brands, with free in-store collection
  • Professional and friendly staff who go above and beyond to help
  • Convenient payment options and the ability to pay later
Cons
  • Inconsistent delivery service and inventory management
  • Quality control issues with some items arriving damaged or incomplete
  • Communication and customer service could be improved
  • Refunds may not be issued in the preferred method of payment
  • Possible inconvenience due to missing items or other issues

Made's Shipping Policy

Made offers domestic and international shipping. If the customer is not available during the delivery, a card will be left notifying them of the attempted delivery. Delivery will be attempted three times before the parcel is returned back to Made. International customers can visit the International website to view the list of countries that Made currently delivers to. Customers can add up to five delivery addresses to their account and can add an additional delivery address at the checkout stage when placing an order. Delayed items will be dispatched as soon as stock becomes available and large items like furniture will be delivered separately to the rest of the order.

Made's Return Policy

Made is committed to reducing plastic usage and offers various options for returning items. Customers can return items for free to any of the 500+ Next stores for quick refunds. Alternatively, customers can opt for the Evri Courier Collection Service for a £2.50 charge, available Monday to Saturday. Customers can also return items to Evri ParcelShops or Lockers for the same charge. For Royal Mail returns, customers can generate a returns label on the Royal Mail portal for a £2.50 charge. Regardless of the method, customers must place all items in one parcel bag and attach one returns label. Made will credit the items individually upon receipt.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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80
This brand offers products that are on the pricey side.
Sustainability Score
85
/
100
This brand offers products that are on the pricey side.
Quality Score
85
/
100
This brand offers products that are on the pricey side.
DTCetc Score
89
/
100
This brand offers products that are on the pricey side.
Target Audience

Stylish homeowners

Stereotype

Modern

Pricing Rating
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Sustainability Score
85
/
100
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Quality Score
85
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100
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DTCetc Score
89
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100
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Made on Socials

View this profile on Instagram

Made (@Made) • Instagram photos and videos

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