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Leon's
Leon's is not just a furniture store. We're proud to be an integral part of the communities where we do business and a leader in helping Canadians live their lives to the fullest. By continually striving to improve the quality and selection of our product offering, providing exceptional customer service and fostering a culture that encourages entrepreneurship, we strive to provide outstanding value every day.
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DTCetc’s Take
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Leon's is a Canadian retail giant that has been in business for over 100 years. Founded in 1909 by Ablan Leon in Welland, Southern Ontario, the company has grown to become one of Canada's largest retailers. Leon's offers a wide range of merchandise including furniture, major appliances and home electronics across multiple banners. The company continues to be run by the Leon family and maintains the standards of service, integrity and dedication established by Ablan Leon over a century ago. With over 10,000 associates within their network of corporate and franchise stores throughout Canada, Leon's is dedicated to providing quality merchandise at low prices while ensuring customer satisfaction.
Canadian shoppers who value quality merchandise at low prices will appreciate Leon's. As one of Canada's largest retailers, this family-run company has been dedicated to customer satisfaction and maintaining high standards of service for over a century.
Products powered by Next Big Shop - get real time product and sales insights on any Shopify store.
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Here's what shoppers have to say:
- Customers praised the courteous and friendly service provided by Leon's sales and customer service staff.
- The online purchasing process was seamless and customers were kept informed about the status of their orders.
- Maneesha, a salesperson at the Orchard Park Mall location, was particularly helpful and accommodating.
- The manager and salespeople were knowledgeable and ensured that customers left extremely happy.
- The Richmond Hill store provided amazing customer service and customers plan to continue shopping there for future purchases.
Cons
- Orders can take longer than expected to arrive, including online orders
- Some customers have reported receiving faulty products and difficulty getting assistance
- Delivery times for furniture can be delayed without clear communication
- Customer service experiences have been mixed, with some issues remaining unresolved
- Assembly may be required for some items, which can be challenging for some customers
Leon's return policy states that all sales are final, with the exception of concealed damage, which must be reported within 3 days. If a refund is authorized, cash payments will be refunded by cheque within 7 business days, debit card payments will be refunded to the same account if the card and holder are present, otherwise by cheque within 7 business days, and credit card payments will be refunded to the same card within 7 business days. All other payments will be refunded by cheque within 21 business days. There are no other instructions or restrictions mentioned in the information provided.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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75
This brand offers products that are on the pricey side.
Sustainability Score
70
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100
This brand offers products that are on the pricey side.
Quality Score
70
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100
This brand offers products that are on the pricey side.
DTCetc Score
74
/
100
This brand offers products that are on the pricey side.
Target Audience
Quality bargain shoppers
Stereotype
Budget-conscious
Pricing Rating
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Sustainability Score
70
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100
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Quality Score
70
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100
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DTCetc Score
74
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100
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