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Kaiyo
Kaiyo is a New York-based furniture reselling platform founded in 2014 by Alpay Koralturk. Offering a unique collection of designer home decor, Kaiyo makes furniture reselling easy by handling every step of the process, from pickup to delivery. With coverage from Money Magazine, Cheddar, Fast Company, Forbes, Martha Stewart, Domino Business of Home, and the New York Post, Kaiyo is committed to making a positive environmental impact, planting a tree for every purchase made.
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DTCetc’s Take
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Kaiyo was founded in 2014 by Alpay Koralturk in the New York area with the mission of improving how consumers think about furniture reselling. They handle every step of the process aside from the actual buying and selling, and have earned coverage by Money Magazine, Cheddar, Fast Company, Forbes, Martha Stewart, Domino Business of Home, and the New York Post. Customers can find a unique collection of designer home decor on their website, and can save $20 by signing up for their email newsletter. Kaiyo also rewards buyers and sellers by planting a tree for every purchase made on their website.
Kaiyo is a brand that is recommended for residents of New York, New Jersey, Connecticut, and Pennsylvania because they can access Kaiyo's white-glove delivery service. Those living outside of those states will have to wait longer for their product to arrive.
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Here's what shoppers have to say:
- High-quality furniture
- Wide selection of furniture
- Easy and convenient consignment process
- Responsive customer service
- Reasonable prices
Cons
- Some customers have experienced issues with advertising and sales
- Delivery delays
- Difficulties with returns and refunds
- Limited availability in certain areas
Kaiyo only ships to locations within the United States. Customers in New York, New Jersey, Connecticut, and Pennsylvania have access to the brand's white-glove delivery service, which gets the purchase to their door in 2 business days. Customers outside of those states can expect their products to arrive within 2 to 6 weeks, and delivery is completed by third-party delivery services. There are no additional shipping prices, shipping costs, or shipping deals for purchases over a certain price.
Kaiyo's return policy allows customers to inspect each piece of furniture before finalizing the sale, but all purchases are final. Customers are encouraged to closely inspect each item for any potential deal-breaking details before making a purchase. Unfortunately, no items can be returned after purchase, so customers must be sure of their purchase before committing. There is no time limit for returns, and the company does not process returns.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
90
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This brand offers products that are on the pricey side.
Quality Score
90
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This brand offers products that are on the pricey side.
DTCetc Score
78
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100
This brand offers products that are on the pricey side.
Target Audience
Furniture buyers
Stereotype
Eco-conscious
Pricing Rating
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Sustainability Score
90
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Quality Score
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DTCetc Score
78
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100
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