Industry West

Industry West is a contemporary furniture and decor brand founded in 2011 by husband and wife duo Jordan and Anne England. With their mission to design and distribute high-quality furniture at an accessible price point, they offer modern, industrial, and contemporary pieces crafted from quality materials, backed by 1-10 year warranties and financing options. Industry West has earned features in popular magazines and media outlets, such as House Beautiful, HGTV Magazine, and Architectural Digest.

Socials
90
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DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Industry West

Industry West is a contemporary furniture and decor brand founded in 2011 by husband and wife duo Jordan and Anne England. Their mission is to design and distribute high-quality furniture at an accessible price point. The brand offers a wide variety of modern, industrial, and contemporary pieces for living, dining, decor, and outdoor, with sleek and minimal silhouettes. All of their products are crafted from high-quality materials and come with financing options and 1-10 year warranties. Industry West has earned features in popular magazines and media outlets, such as House Beautiful, HGTV Magazine, and Architectural Digest.

Who Shops At Name

Industry West provides a range of industrial, modern, and contemporary furniture that is ideal for any space, from homes to offices to restaurants and wedding venues. Their styles are sleek and luxurious, making them a great way to create an inviting, sophisticated, warm, and professional atmosphere. The furniture is suitable for interior designers, personal homes, workplaces, and more.

What customers love about Industry West

Here's what shoppers have to say:
  • High-quality and durable products
  • Stunning and modern designs
  • Responsive and helpful customer service
  • Easy assembly options
  • Comfortable and stylish furniture
Cons
  • Slow shipping
  • Complicated assembly due to weight
  • Packaging not up to standards

Industry West's Shipping Policy

Industry West offers speedy shipping options for domestic customers, dispatching in-stock items within 7-10 business days and backordered products with a minimum lead time of 16 weeks. Smaller parcels are sent via carriers such as USPS or UPS or through the brand’s freight partner, depending on size. Customers will receive an email with tracking information when the order ships. Curbside delivery is pre-scheduled and available in the contiguous 48 states. Shipping rates for standard delivery are as follows: $50 and less: $13, $50-$100: $30, $100-$200: $50, higher than $200: 12.5%. Some large items may also incur an additional $99 handling fee. Expedited and white glove delivery are available via email request, however, an order’s shipping information needs to be revised post-purchase may incur a reconsignment fee of up to $200. At this time, the products are not available internationally and no extra fees, duties or taxes are due upon delivery.

Industry West's Return Policy

Industry West offers a 14-day return policy for customers who are not satisfied with their purchase. To start a return, customers should email the support team and provide any necessary details or photos. They will then receive a custom Return Merchandise Authorization (RMA) code which should be marked on the package when they ship their return. Customers are responsible for return shipping costs and a 10% restocking fee will be deducted from the final refund. Returns must be made within 14 days of purchase and the item must be in its original condition. It takes 7-10 business days for processing once the return has been shipped. Some products also come with a 1-10 year warranty for manufacturing defects.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
84
/
100
This brand offers products that are on the pricey side.
Target Audience

Modern, Professional, Home

Stereotype

Modern

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Sustainability Score
90
/
100
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Quality Score
90
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100
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DTCetc Score
84
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100
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Industry West on Socials

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