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Helix Sleep
Helix Sleep is a mattress company offering customizable, individually made mattresses at prices comparable to the best in-store mattresses. The process is simple: you choose the firmness level & dimensions for your mattress, and their technology creates it for you.
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Helix Mattress is a US-based mattress company founded by Adam Tishman, Jerry Lin and Kristian von Rickenbach in 2015. They specialize in providing personalized mattresses for customers, and have won numerous awards including Wired's Best Overall Mattress of 2021 and Forbes' Best For Side Sleepers 2021 award. They offer a 100-night free trial period, free shipping across the US, financing options, and many discounts and savings. Their products include mattresses tailored for couples, children, plus-sized people, bed frames, and bedding items like pillows, sheets, duvets and weighted blankets.
Helix Mattress is designed to provide solutions to specific sleep-related issues, such as those experienced by couples, children, and plus-sized customers. The brand offers tailored items to meet the different needs and sleeping patterns of these customers.
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Here's what shoppers have to say:
- The Helix Dusk Luxe mattress provides great comfort for back and side sleepers.
- Customers have the option to pick from several mattress options, including a luxe version.
- The mattress was delivered within a few days of the original delivery date and customers remain well rested after 8 months of use.
- The mattress is highly recommended by customers.
Cons
- Shipping delays and poor customer service have been reported by some customers.
- The included pillows may not be suitable for everyone, as they are on the firmer side.
- Some customers have had negative experiences with customer service, citing a lack of helpful tools.
Helix Sleep only ships to Canada and the United States. Estimated shipping times are 1 to 2 weeks and customers will be given a tracking number in the order confirmation email. All orders within the United States are exempt from any shipping costs. Canadian customers must pay a shipping fee based on their purchases. This includes a $250 shipping fee for mattresses, a $175 shipping fee for foundations, and a $75 shipping fee for bed frames.
The Helix Sleep return policy offers customers a 100-night free trial period to decide if the product is right for them. If the customer is not satisfied with the product, they can return it for a full refund. The customer must return the product within the 100-night free trial period in order to receive the refund. The company typically processes returns within a few days. Certain items, such as pillows and mattress protectors, are not eligible for returns.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand offers products that are on the pricey side.
Quality Score
90
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100
This brand offers products that are on the pricey side.
DTCetc Score
84
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100
This brand offers products that are on the pricey side.
Target Audience
Sleepers, Couples, Children
Stereotype
Savvy
Pricing Rating
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Sustainability Score
80
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100
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Quality Score
90
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100
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DTCetc Score
84
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100
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