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DTCetc’s Take
Popular Products
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Heatonist is a hot sauce subscription service that was founded by Noah Chaimberg in 2013. Heatonist offers a monthly delivery of three all-natural hot sauces, a limited edition sticker, and a note from the Hot Ones crew. Subscribers get first access to the newest sauces from each season's lineup, as well as limited editions from favorite makers and Heatonist exclusives. Each box includes one milder sauce, one medium sauce, and one sauce that pushes the heat meter into the red. With Heatonist, customers can build their hot sauce collection with exclusive and hard-to-find sauces.
Heatonist attracts hot sauce enthusiasts who want to expand their collection with exclusive and hard-to-find sauces. The monthly subscription service is popular among those who enjoy trying new hot sauces with varying heat levels and appreciate the convenience of home delivery.
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Here's what shoppers have to say:
- Excellent communication and fast shipping, even during the holiday season.
- Responsive customer service.
Cons
- Inconsistent customer service
- Lack of flexibility with orders
- Confusing information provided to customers
- Overall unsatisfactory experience
Heatonist offers a simple shipping policy for US customers, with a flat rate of $6 per order regardless of the number of bottles purchased. Orders are shipped via USPS and typically arrive within 3-5 business days, although there may be delays due to COVID-19 precautions. Unfortunately, expedited shipping is not currently available. For international customers, shipping costs and times are calculated at checkout, and packages are transferred from the US postal service to the recipient's local postal service. Customs, tariffs, and duty fees may be due upon delivery and are determined by the recipient's country.
Heatonist allows customers to return their orders as long as the outer packaging is unopened within 30 days of purchase. To return an unopened package, customers can simply write "return to sender" on the shipping label and put the package back in their mailbox or hand it to their postal worker. If the outer packaging has been removed but the sauce is unopened, customers must pack the sauce up as best they can and ask their local post office for help. The company does not accept returns for opened sauces. If a customer is not satisfied with the sauce they received, they can email Heatonist with the specifics, and one of the sommeliers will suggest a sauce they might like better.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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70
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
80
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100
This brand offers products that are on the pricey side.
DTCetc Score
67
/
100
This brand offers products that are on the pricey side.
Target Audience
Hot sauce enthusiasts
Stereotype
Spicy-lover
Pricing Rating
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Sustainability Score
50
/
100
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Quality Score
80
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100
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DTCetc Score
67
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100
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Blue Apron
Blue Apron Inc., founded in 2012, is a service that delivers ingredients and recipes to create home-cooked meals. Customers choose the number of recipes they want each week, choose their preferred delivery days, and put in their orders online. The company was created by Matt Salzberg, Ilia Papas and Russ Jen in New York City and is now headquartered in New York as well as Jersey City, NJ.
Speciality
Daily Harvest
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Huel
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allplants
allplants is a vegan meal delivery service founded in 2016 by brothers Jonathan and Alex Petrides. It offers 30+ chef-made recipes balanced by a nutritionist and featuring at least two servings of fruits or veggies. As a Certified B Corporation, allplants is committed to sustainability and offers free delivery. Its menu includes breakfast, lunch, dinner, and drool-worthy desserts, making it an easy choice for those looking to try out a plant-based lifestyle.
Diaspora
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Every
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Fiid
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Freshly
Freshly does all the shopping, chopping and cleanup for you. We send you delicious, satisfying meals—never frozen—that are ready to cook in just 3 minutes.
Speciality
Gobble Meals
Gobble Meals offers chef-designed meal kits that deliver the convenience of takeout and the satisfaction of a home-cooked meal. Their diverse weekly menu caters to a wide range of tastes and dietary preferences.
Green Chef
Green Chef delivers fresh, premium ingredients and foolproof recipes to your door. From Paleo to Vegan to Keto, we have you covered with everything you need to cook amazing dinners for your family.
Speciality
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