HayNeedle

HayNeedle is a home furnishing and décor brand founded in 2002, offering an expansive selection of quality furniture and home decor at reduced prices. With a large following and coverage from PR Newswire and Business Wire, HayNeedle provides exceptional customer service from their Omaha, Nebraska headquarters.

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Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About HayNeedle

HayNeedle is a home furnishing and décor brand founded in 2002 that offers an expansive selection of quality furniture and home decor for reduced pricing. They have a large following and have been covered by PR Newswire and Business Wire. They have a customer care center in their headquarters in Omaha, Nebraska, and offer free shipping, financing options with Affirm, and great customer reviews.

Who Shops At Name

HayNeedle is an online retailer that offers a wide selection of over 3,000 brands of furniture and décor for indoor and outdoor living spaces. The prices are budget-friendly and the selection is suitable for any age, style, and budget. With determination, anyone can find the perfect piece for their home.

What customers love about HayNeedle

Here's what shoppers have to say:
  • HayNeedle provides quick delivery of products that are accurately advertised.
Cons
  • The quality of some products could be improved.
  • Customer service can be slow to respond to inquiries.
  • Shipping times can be longer than expected.

HayNeedle's Shipping Policy

HayNeedle offers free ground shipping for all orders within the contiguous US states. For faster delivery, they offer 3-Day, 2-Day, and 1-Day service options, with the pricing dependent on size and location. Freight deliveries come with additional options, such as Ground Level, Room of Choice, and Room + Unbox. Customers can track their orders and remain informed throughout the process.Most HayNeedle products ship internationally, with each product page displaying whether a piece is available for shipping to the customer's location. Shipping costs and deals may vary depending on the size and location.

HayNeedle's Return Policy

HayNeedle's return policy allows for most products to be returned within 30 days of delivery for a refund. Customers must include an RMA slip, contact info, order number, and reason for return in the Return Portal. Items that cannot be returned include opened mattresses, opened bedding, used or washed items, and gift certificates. Additionally, anything that has been altered or edited by the customer or previously stated on the product page as ineligible for returns is not eligible for a return. Freight returns require special treatment and customers may have to pay for return shipping if the return is being made for reasons other than damage or defects. The company will contact customers regarding pick-up dates and times. It should take no longer than the 30-day period to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
74
/
100
This brand offers products that are on the pricey side.
Target Audience

Home decorators

Stereotype

Budget-conscious

Pricing Rating
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Sustainability Score
50
/
100
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Quality Score
90
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100
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DTCetc Score
74
/
100
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HayNeedle on Socials

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HayNeedle (@HayNeedle) • Instagram photos and videos

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