Grove Collaborative

Grove Collaborative was founded in 2012 by Jordan Savage, Stuart Landesberg, and Chris Clark with the mission to provide sustainable, non-toxic, and cruelty-free products for everyday household needs. As a Certified B Corporation, the company is committed to reducing plastic waste and carbon emissions. They offer a wide selection of products, including household cleaning, personal care, laundry, clean beauty, and pet items. Popular products include shampoo bars and dry shampoos. Customers can enjoy free gifts and free shipping with their first purchase.

The brand Grove Collaborative is for anyone who wants to keep their home clean while also being eco-friendly. It is also for people who care about what they put on their body and want products that are safe to use. The brand offers shampoos for all different hair types, from oily scalp to coarse, thick locks.

• Have a monthly subscription where customers can receive paper towels, soap, and more.
• Offer gifts and samples with orders.
• Range of scents available.
• Products are pre-vetted and high-quality.
• Reusable and high-quality bottles/containers.
• Welcoming and aesthetically pleasing packaging.
• Sustainable and eco-friendly products.
• Great Amazon replacer for low-consumption homes.
• Wide variety of more sustainable products.
• Handwritten notes included on boxes.
• Clean and chemical-free products.
• B Corp certified.
• Products are now stocked in Target.

• The subscription model and shipping minimum may not be user-friendly for everyone.
• Cancelling a subscription can be a challenging process.
• The website may have some navigational issues.
• Some bottle products may be prone to breaking.
• Customer service response times may be slow.
• There have been reports of missing items in orders.
• More marketing campaigns could help increase brand awareness.
• Grove Collaborative is not currently available in the UK.
• Not all household items may be available yet.
• The overall customer experience, UX, and customer service could be improved.

For domestic orders, Grove Collaborative ships within the contiguous US for a flat fee of $5, or for free on orders over $49. To reduce the number of carbon offsets, the company charges shipping fees for orders less than $49. Customers can track their purchase using the number provided once their package has shipped.For international orders, Grove Collaborative does not ship outside the contiguous US.

Grove Collaborative has a happiness guarantee that allows customers to return their order within 30 days for free. To return an item, customers must contact the brand and they will be sent a prepaid return label to send their items back. The company does not have any restrictions on what items can be returned, and it typically takes a few days to process the return.