Great Jones

Great Jones is a direct-to-consumer cookware brand founded in 2018 by childhood friends Sierra Tishgart and Maddy Moelis. The brand offers aesthetically pleasing yet functional pots, pans, and bakeware for the budget-conscious chef. Their products are non-toxic, scratch-resistant, and safe for induction stoves, ovens, and dishwashers, with ergonomically designed handles and laser-etched measurement marks inside pots. Customers can choose from a variety of colors and personalized engravings. Great Jones also offers a "Potline" advice hotline, a "Great Ones" blog profiling professional chefs, a Refer a Pal promotion, a rewards program, 30-day trials, free returns, and free shipping for U.S. orders of $100+.

Customers who value trendy and aesthetically pleasing cookware would find Great Jones useful. These customers are likely looking for cookware that not only functions well but also looks good in their kitchen. Great Jones offers a variety of colors and personalized engravings, allowing customers to choose cookware that matches their personal style.

Additionally, customers who prioritize safety and non-toxicity in their cookware would appreciate Great Jones' commitment to these values. The brand's products are non-toxic and scratch-resistant, making them a safe and durable option for home chefs.

Budget-conscious customers who are looking for high-quality cookware at an affordable price point would also find Great Jones useful. The brand's products are designed to be functional and long-lasting, making them a smart investment for customers who want to get the most out of their cookware.

Finally, customers who value convenience and customer service would appreciate Great Jones' Potline advice hotline and rewards program. These features make it easy for customers to get help and support when they need it, and the rewards program incentivizes repeat purchases.

Overall, Great Jones aligns with the values of customers who prioritize style, safety, affordability, convenience, and customer service in their cookware purchases.

• Great customer service and attractive packaging.
• Products are aesthetically pleasing and add a pop of color to the kitchen.
• High quality and heavy bakeware that doesn’t warp in the oven and is easy to clean.
• Non-stick Small Fry and Large Fry skillets are bar-none the best and do not get hot.
• Perfect omelettes and incredibly easy to clean.

• The quality of Great Jones products is not up to par with their competitors.
• Great Jones' customer service could use improvement.
• There have been issues with shipping and delivery times for Great Jones products.

Great Jones currently ships domestically within the U.S. via UPS. Orders over $100 qualify for free shipping and will take 3 to 7 business days. For orders below $100, there are three options to choose from: Bake, Broil, and Sear. Bake costs $10 and will take 3 to 7 business days. Broil costs $30 and will take 2 to 3 business days. Lastly, Sear costs $60 and will take 1 to 2 business days.

Great Jones Cookware offers a 30-day trial with free returns on all cookware and bakeware. Customers can receive a full refund minus the original cost of shipping by sending their item(s) back with a prepaid return label provided by the company. The refund will be processed as soon as the item is received. All items must be returned within 30 days of purchase to be eligible for a refund. No items are non-returnable.