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Fresh Sends
Fresh Sends is a modern and personalized gifting company that values the sentiment behind the gesture. With a range of unique and thoughtful gift ideas, it's perfect for any occasion.
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Fresh Sends is a gifting company founded in 2019 with a mission to revolutionize the gifting industry. Fresh Sends offers modern and relevant gifts that are designed to deliver exceptional and straightforward products with a focus on the sentiment behind the gesture. The company is committed to building a go-to gifting company that delivers products that customers and their recipients will love with an unmatched experience. Fresh Sends has renamed gifting to "sending" and offers a range of products that are perfect for any occasion. From personalized gift boxes to unique and thoughtful gift ideas, Fresh Sends has something for everyone.
Fresh Sends appeals to thoughtful gift-givers who value modern, relevant, and personalized presents for any occasion. These shoppers appreciate Fresh Sends' focus on the sentiment behind the gesture and the exceptional experience the brand provides.
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Here's what shoppers have to say:
- Customer service is helpful, patient, and quick to respond
- Bouquets are fresh, beautifully arranged, and thoughtfully packaged
- Delivery issues are resolved quickly and with understanding
- High-quality flowers and fabulous filler used in arrangements
- Customers love the modern, clean, and slightly wild aesthetic of the bouquets
Cons
- Delivery issues have been reported, including late deliveries and flowers not arriving at all.
- Some customers have received bouquets that were smaller and less fresh than expected.
- There have been reports of technical difficulties on the website, causing frustration for customers trying to place orders.
- Communication and customer service could be improved, as some customers have reported difficulty getting assistance with delivery issues.
Fresh Sends currently delivers within the lower 48 States of the United States, excluding Alaska, Hawaii, Puerto Rico, and all United States Territories. They have partnered with a third-party shipping company to ensure fast delivery, but delivery times provided are estimates. Fresh Sends does not deliver to PO Boxes and shipping is not available on Sundays, Mondays, or major United States Holidays, unless otherwise indicated. Bouquets are arranged, packaged, and shipped the day before the recipient receives them for an overnight journey. Online tracking may be available, but Fresh Sends makes no warranties regarding its availability as it is under the control of their third-party couriers.
Fresh Sends does not accept returns on perishable items such as flowers. However, nonperishable items like clothing may be returned or exchanged within 30 days of delivery, provided that they are unworn and undamaged. Final sale items are not eligible for return or exchange.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
65
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100
This brand offers products that are on the pricey side.
DTCetc Score
52
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100
This brand offers products that are on the pricey side.
Target Audience
Thoughtful, modern, personalized
Stereotype
Thoughtful
Pricing Rating
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Sustainability Score
50
/
100
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Quality Score
65
/
100
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DTCetc Score
52
/
100
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