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Fellow
Fellow's coffee brewing equipment is perfect for those who want to elevate their morning coffee routine. With a focus on functionality and aesthetics, their award-winning products, like the Stagg EKG Electric Pour-Over Kettle, are designed to make the perfect cup of coffee every time.
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Fellow is a product design company that was founded by Jake Miller and Jake Joseph in 2013. Their love for coffee and product design led them to create a company that specializes in making coffee brewing equipment that is both functional and aesthetically pleasing. Fellow's products are designed to make your morning coffee routine more enjoyable and less boring. One of their award-winning products is the Stagg EKG Electric Pour-Over Kettle, which is perfect for coffee enthusiasts who want to make a perfect cup of coffee every time. With Fellow, you can be sure that you are getting high-quality coffee brewing equipment that is designed to last.
Coffee enthusiasts and aficionados who appreciate high-quality coffee brewing equipment and well-designed products will be drawn to Fellow. These customers value the blend of functionality and aesthetics and seek to enhance their morning coffee routine with equipment that is durable and reliable.
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Here's what shoppers have to say:
- Grinder produces good grind sizes for pour overs and above.
- Build quality is top notch and has a small footprint, making it convenient for any space.
- It is extremely quiet.
- Mugs are well insulated and fit into cup holders.
- Electric kettle heats water quickly and holds temperature for an hour.
- Products are sleek, sophisticated and highly functional.
- The swan neck spout encourages slow pouring, making mornings meditative.
- Customer care team is helpful and reliable.
- Products look great on the counter.
- Vacuum canisters are effective in keeping beans fresh.
Cons
- The grinder can be messy and difficult to clean.
- The price point may be too high for some consumers.
- The quality of the kettle lid could be improved to prevent spills.
- The grinder may not be suitable for those who prefer espresso-level grounds.
- The vacuum canisters may not offer any unique features compared to other, more affordable options.
- The black coating on the mug may not be durable and can chip off over time.
- The kettle whistle may break after a few months of use.
Fellow offers fast and efficient shipping for all orders placed on their website. Domestic ground shipping and expedited shipping options are available and calculated by carriers at checkout. For international shipments, Fellow offers Passport Duties Paid, which calculates the cost of shipping, taxes, and duties upfront to avoid any additional fees upon delivery. The brand ships orders quickly, within 1-2 business days, and provides an estimated delivery date once UPS has picked up the order.
Fellow allows customers to return products within 30 days of the original purchase date for a refund or Fellow gift card of equivalent value. The product must be in its original condition to be eligible for a refund. Customers are responsible for shipping costs unless the item is deemed defective by Fellow, and a return label is provided. Refunds are processed to the original payment method and can take up to 5-7 days to reflect depending on the financial institution. Personalized products and coffee cannot be returned unless there is a misprint, defect, or error with the order. Rebrew refurbished gear purchased on or after October 17, 2022, cannot be returned or exchanged. Customers must contact customer service and provide photos or videos to expedite the troubleshooting process. Fellow can only process returns and exchanges for products purchased directly from their website or storefront in San Francisco.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
90
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100
This brand offers products that are on the pricey side.
DTCetc Score
84
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100
This brand offers products that are on the pricey side.
Target Audience
Coffee enthusiasts, design lovers
Stereotype
Coffee connoisseur
Pricing Rating
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Sustainability Score
90
/
100
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Quality Score
90
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100
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DTCetc Score
84
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100
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