Eve Sleep

Eve Sleep is a UK-based brand founded in 2015 by James Fryer, Jas Bagniewski, and Kuba Wieczorek, dedicated to revolutionizing the mattress industry. They offer a wide range of products, including mattresses, bedding, bed frames and more, designed to suit everyone’s needs at an affordable price. Eve is well-known for their quality designs and 1-year trial period, as well as their eco-conscious practices, 10 year warranty, and free delivery and returns. They also offer financing, delivery, removal, and recycling services. Their collection includes mattresses, bedding, bedroom furniture, sleep accessories, baby and children items, and more.

Eve Sleep's target audience consists of people who seek high-quality, affordable sleep solutions without compromising on comfort and design. These shoppers appreciate the brand's eco-conscious practices, extensive trial period, and comprehensive product offerings. They also value the convenience of financing, delivery, removal, and recycling services provided by the brand.

• Customers are highly satisfied with their Eve Sleep mattress, having switched from a competitor mattress when they got a new bed.
• Customers would not go for anything else now and are highly satisfied with their purchase.

• The quality of Eve Sleep's products is inconsistent.
• Customer service can be slow to respond and unhelpful.
• Some customers have reported issues with delivery and returns.

Eve Sleep offers free Standard delivery to the entrance of the home for all mattresses, bed frames, and toppers, with a fee of £4 on smaller items. Delivery estimates will vary based on location. Customers can also opt for Nominated delivery (choose your day of delivery) for small items at a cost of £6 and larger items at £19, with prices varying depending on the area. For an additional fee of £50, customers can opt for the Deliver, remove, and recycle service, which allows customers to replace their old mattress with a new one and have their old mattress removed. Customers who spend over £150 will receive free delivery.

Eve Sleep offers a 365 night trial for their mattresses, and a 30-day return period for other products. To start a return, customers must contact the company who will then organize a return shipping label or have the mattress picked up and removed. All returns are free, and mattresses are protected by a 10 year warranty. Customers can claim the warranty by filling out a form. Returns must be made within the specified time limit and any items that are not eligible for returns must be explicitly stated. Processing time for returns is not specified.