Ember Mug

Ember is a lifestyle brand founded in 2010 by Clay Alexander, specializing in temperature-controlled mugs. Their mugs are made with durable stainless steel and FDA food-grade ceramic, and feature precision sensors and a dual-band microprocessor-controlled heating system to keep your beverage at the desired temperature. Customize with a smartphone or Apple Watch, and adjust temperature with the Travel Mug 2's touch buttons. Featured in publications and award-winning, Ember mugs are the perfect way to enjoy your favorite beverage.

Socials
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DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Ember Mug

Ember is a company founded by Clay Alexander in 2010 that specializes in temperature-controlled mugs. These mugs use precision sensors and a dual-band microprocessor-controlled heating system to keep your beverage at the desired temperature. The mugs are made with durable stainless steel construction coated with FDA food-grade ceramic and are customizable with a smartphone or Apple Watch. Ember mugs have been featured in various publications and have won multiple awards. They offer a Mug and Travel Mug option, with the Travel Mug 2 featuring touch buttons for easy temperature adjustment. International shipping is available.

Who Shops At Ember Mug

Customers who would find Ember Mug useful are those who value technology and convenience in their daily lives. These customers are likely to be early adopters of new gadgets and are always on the lookout for products that can simplify their routines. They are also likely to be busy professionals who are always on the go and need their beverages to stay at the perfect temperature throughout the day. When making a purchase, these customers look for products that are innovative, high-quality, and easy to use. They want products that can enhance their daily routines and make their lives more efficient. They also value products that are customizable and can be tailored to their individual preferences. Ember Mug aligns with these customers' values because it is a highly innovative product that uses advanced technology to keep beverages at the perfect temperature. The mug is made with high-quality materials and is designed to be durable and long-lasting. It is also customizable, allowing customers to adjust the temperature of their beverage to their liking using their smartphone or Apple Watch. Overall, customers who value technology, convenience, and customization in their daily routines would find Ember Mug to be a useful and valuable addition to their lives.

What customers love about Ember Mug

Here's what shoppers have to say:
  • Allows users to set their desired temperature for their coffee.
  • Keeps coffee at the desired temperature for an extended period of time.
  • Design is nice and fits in the charging base.
  • Notices when coffee has cooled down/heated up to desired temperature.
Cons
  • The Ember Mug has received mixed reviews from customers, with some reporting issues with the battery life and connectivity.
  • Some users have found the Ember Mug to be too expensive for its functionality and features.
  • There have been reports of the Ember Mug leaking or spilling, which can be frustrating for users.

Ember Mug's Shipping Policy

For domestic orders in the US (excluding US Territories), Ember Mug offers Standard shipping, which takes 3-5 business days, Express shipping, which takes 2-3 business days, and Priority shipping, which takes 1-2 business days. Shipping costs are calculated at checkout. For international orders, Ember Mug offers Express International shipping to the UK & EU, Japan & Singapore, Hong Kong & Macau, Australia, and New Zealand. Shipping times vary from 1-2 business days to 5-7 business days, depending on the destination. Shipping costs are calculated at checkout. Ember Mug offers free shipping for orders over $50. Customers can track their orders using the tracking number provided in the confirmation email.

Ember Mug's Return Policy

Ember Mug offers a 30-day return policy for full refunds. To initiate a return, customers must submit a request via the Return Page or email [email protected] with the reason for return. The product must be in good physical condition and include all of the original accessories to qualify for a refund. Ember Mugs come with a 1-year Limited Warranty which does not cover software or related app services. Returns are typically processed within 1-2 weeks. No software or related app services can be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
95
/
100
This brand offers products that are on the pricey side.
DTCetc Score
78.33333333333333
/
100
This brand offers products that are on the pricey side.
Target Audience

Coffee drinkers

Stereotype

Techie

Pricing Rating
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80
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Sustainability Score
90
/
100
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Quality Score
95
/
100
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DTCetc Score
78.33333333333333
/
100
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Ember Mug on Socials

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