Cushion Lab

Cushion Lab is a sustainable American brand founded in 2018 that provides ergonomically designed memory foam pillows made with organic cotton and bamboo fiber, crafted with recycled polyester. Their products are designed to make Americans more comfortable and supported while living sustainably.

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Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Cushion Lab

Cushion Lab is an American brand founded in 2018 with the mission to make Americans more comfortable and living with better support through their ergonomically designed memory foam pillows. Their products are made with sustainable materials, such as organic cotton and bamboo fiber, and are crafted with 100% recycled polyester taken from recycled bottles. Highlights of the brand include free ground shipping, a 1-year warranty, easy removable covers that are machine washable, and AfterPay financing.

Who Shops At Cushion Lab

Cushion Lab designs products to provide ergonomic support for people who suffer from neck or back pain after sitting or sleeping. Their memory foam pillows are designed to provide comfort and support to everyday routines. If you are looking to invest in head, neck, and lumbar support, Cushion Lab's products are worth checking out.

Cushion Lab Pros & Cons according to customers

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Cushion Lab's Shipping Policy

Cushion Lab offers free ground shipping to 48 states in the US, excluding Hawaii and Alaska, which have a flat shipping fee calculated at checkout. Expedited shipping is also available at an extra fee. Unfortunately, Cushion Lab does not currently offer international shipping. However, they are hoping to change that in the future. Orders are typically shipped out from the warehouse in 1-3 business days and do not ship out on weekends. Customers are able to track their order and receive email confirmation with a tracking number. Additionally, customers who spend over $50 receive free shipping.

Cushion Lab's Return Policy

Cushion Lab offers their customers a 30 day return policy for a full refund. To begin the return process, customers must email [email protected] with the subject line “return” and must include the order number and full name. Customers must send the item back in its original packaging and condition. Cushion Lab will provide a RMA label to attach to the package. Customers are responsible for return shipping fees and must send the package to UPS eFulfillment CA. Once Cushion Lab has received the return, customers will receive confirmation of their refund within 3-5 business days. Exchanges are available but customers must reach out to customer support in order to begin the process. Items marked as final sale are not eligible for an exchange or return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
78
/
100
This brand offers products that are on the pricey side.
Target Audience

Comfort-Seekers

Stereotype

Comfort-seeker

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Sustainability Score
90
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100
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Quality Score
90
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100
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DTCetc Score
78
/
100
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Cushion Lab on Socials

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