Chilly's

Chilly's was founded in 2010 by James Butterfield and Tim Bouscarle with a mission to accelerate the adoption and everyday use of reusable products. Chilly's offers a range of products designed for an active urban lifestyle, including their signature product, the Chilly's Bottle. This modern and stylish bottle combines the convenience of a plastic water bottle with the high performance technology and eco-friendly benefits of a traditional flask. In addition to their bottles, Chilly's offers a wider selection of reusable products with many more exciting products in development. As a new customer, you can trust that Chilly's is committed to providing you with high-quality and sustainable products for your everyday needs.

Chilly's customers are individuals who value sustainability and eco-friendly practices. They are seeking high-quality reusable products that fit their active urban lifestyle. These customers appreciate the combination of performance, convenience, and style that Chilly's products offer.

• Chilly's bottles keep drinks hot or cold for hours and are of excellent quality
• The design of the bottles is beautiful and there is a great range of colors and designs to choose from
• The ordering system is easy to use and there is clear communication about delivery
• Chilly's customer service is friendly, polite, and helpful, and resolves issues quickly
• The Chilly's coffee cup is handy and keeps coffee warm for longer than a regular cup

• The design of some Chilly's products may not be user-friendly
• Some customers have reported issues with Chilly's customer service
• Quality control may be lacking in some Chilly's products
• Delivery times may not meet customer expectations

Chilly's Bottles ships to select countries, including the UK, Europe, the United States, Australia, and several countries in the Middle East and Asia. Shipping timeframes are in working days and do not include weekends or bank holidays. Engraving adds an extra day to the timeframe, and the warehouse does not operate on weekends. Shipping fees and duty charges vary by country, with VAT charges ranging from 5% to 15% and duty charges waived for orders under a certain threshold. Chilly's Bottles uses different couriers for domestic and international shipping, with DPD and DHL used for express delivery in Europe, the United States, and Australia.

Chilly's offers a 30-day return policy for all products purchased directly from their website. Customers outside of the UK must return the item to the address provided on the despatch note. All returns must be in a saleable condition and accompanied by proof of purchase. Chilly's does not offer returns on any personalised bottles. If the product is unused, a full refund will be issued once the item is received by their warehouse. The cost of return shipping is the responsibility of the customer. Chilly's will replace any products damaged in transit. If any part of a Series 2 product bundle is being returned, all parts must be intact and unused. Chilly's does not offer returns on items purchased from third-party retailers. It takes an unspecified amount of time for Chilly's to process returns. It is important to note that once the lid and loop of a Series 2 bundle are attached, the whole bundle cannot be returned for a refund.