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Castlery
Castlery is a furniture company that believes everyone deserves a space to thrive and be themselves. They offer high-quality, durable furniture in a range of styles from mid-century modern to contemporary. Castlery's design language is universal and intended to be comfortable and long-lasting. The company has a simplified process that allows them to offer fair prices on their products, and they oversee the entire build, ship, and delivery process to ensure the highest quality experience for their customers. Castlery aims to create furniture that helps people make the most of the spaces they have and the life they have yet to live in them.
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Castlery is a furniture brand founded by a group of design enthusiasts who believe that everyone deserves a space to thrive. Established in an undisclosed year and location, Castlery offers a wide range of furniture that is designed to cater to every personal style. From mid-century modern to contemporary, their design language is intentionally universal, ensuring that you can settle in comfortably for the long haul. Castlery's furniture is made with quality craftsmanship, real-life resilience, and time-tested durability, making it a worthwhile investment. The brand also simplifies the process for better prices, ensuring that you get the best value for your money. With Castlery, you can create a space that reflects your unique personality without the burden of being out-priced or forced to choose "fast furniture."
Castlery shoppers are design enthusiasts who value a personalized touch in their living spaces. They appreciate the brand's diverse range of styles and dedication to quality craftsmanship. These customers seek furniture that is built to last and are willing to invest in pieces that align with their unique taste without breaking the bank.
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Here's what shoppers have to say:
- Quick and easy responses from customer service through the chat function
- Well-designed packing and sturdy, high-quality products
- Professional delivery and assembly of furniture
- Functional and durable furniture, such as the Isla bedside table and Miles study desk
- Responsive customer service and replaces damaged products
Cons
- Customer service is lacking, with limited communication options and strict policies.
- Shipping can be delayed without clear resolution timelines.
- Some products may have unpleasant odors and limited options for returns or exchanges.
- Delivery personnel may not dispose of packaging properly, causing potential reputation damage.
Castlery offers flat rate shipping per shipment depending on the shipment value and delivery location. For orders with multiple items, there may be multiple shipments per order based on the estimated delivery of each item. Shipping fees are calculated based on the location and order subtotal and are indicated during the checkout process. Castlery offers free shipping for orders with a subtotal value of $999 and above (excluding add-on services) for selected cities. However, free shipping is only applicable to orders that comprise bedding only and not valid for remote areas. For some major cities, free shipping is applicable to shipments with a subtotal of $999 and above, excluding add-on services.
Castlery offers a 14-day return policy for their products. If a customer wishes to initiate a return, they must contact Castlery within 14 days of receiving the item. However, there is a 20% restocking fee charged per returned item, which is deducted from the refund. Only items in as-new condition can be returned, and products with scratches, stains, damages, drilling, or any other modification will not be accepted. The items must be returned in the original packaging to avoid shipping damages, and an additional $50 repackaging fee per item will be charged for returned items without its original packaging. Castlery does not accommodate returns/exchanges/refunds for clearance items, final sale items, or display items. Quality-related issues must be reported within 14 days of receiving the items. Castlery processes all exchanges as normal returns, and customers may choose to purchase a new item at their convenience.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
59
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100
This brand offers products that are on the pricey side.
Target Audience
Design-savvy, quality-conscious, value-driven
Stereotype
Design-savvy
Pricing Rating
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Sustainability Score
50
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100
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Quality Score
75
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100
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DTCetc Score
59
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100
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