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Burrow
Burrow is design-led home goods. We make clever, uncompromising furniture and other nice things fit for modern life at home like attractive rugs, cozy sofas and armchairs, pretty plates, platters and servers, useful saucepans, skillets and cutlery. With designs that are personalized to fit your style, we are a brand you can trust to help fill your abode with ease. Our products will be the best old friend you ever had.
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DTCetc’s Take
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Burrow is a home furnishings company founded in 2017 by Stephen Kuhl and Kabeer Chopra. They offer smart and innovative designs for a lesser cost than the average industry sofa of the same size. Their furniture is ergonomic, stylish, pet and family-friendly, and designed to travel with you. Burrow's approach to keeping furniture costs down is to deliver the couch directly to you, bypassing retail markups and more than 70% of shipping costs. Their furniture is built to last from hearty, sustainably-sourced hardwood, scratch-resistant, stain-resistant, and made of non-toxic fabrics. They have also gone through rigorous testing, with a 300-pound weight dropped on their sofas thousands of times and tested for durability with red wine and tomato sauce.
Millennial customers who prioritize affordability, style, and sustainability in their home furnishings would find Burrow useful. These customers are likely looking for furniture that is both functional and aesthetically pleasing, without breaking the bank. They also value sustainability and eco-friendliness, and want to ensure that their purchases are made from responsibly-sourced materials.
Burrow aligns with these values by offering affordable, stylish, and sustainable furniture options. Their use of sustainably-sourced hardwood and non-toxic fabrics appeals to customers who prioritize eco-friendliness. Additionally, their scratch-resistant and stain-resistant materials make their furniture a practical choice for pet and family-friendly households.
Overall, Burrow's innovative designs and commitment to sustainability make them a great choice for millennial customers who want to furnish their homes with stylish and eco-friendly furniture without overspending.
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Here's what shoppers have to say:
- Burrow's furniture is easy to disassemble and reassemble, making it a great option for those who move frequently.
- The couch is simple to assemble and can fit through tight entryways.
- The fabric is wear resistant and additional sections can be ordered.
- The couch is well made, has a modern look, and is comfortable.
- The USB charger is a great bonus.
- Burrow has great customer service and offers eco-friendly packaging.
- The furniture is well made and of high quality.
- The modular design is great for city living and storage.
Cons
- The assembly instructions could be clearer.
- The quality may not meet expectations for the price point.
- The couch may not be suitable for taller individuals.
- The modular pieces may not fit together seamlessly.
- The firmness of the couch may not be to everyone's liking.
- The back cushions may not be as stable as desired.
- There is no built-in cable management or charging options.
- Shipping times may be longer than expected.
- The color selection is limited.
- The brand could improve their sustainability efforts.
Burrow offers fast and free delivery for domestic customers, with an estimated delivery range of 3-10 business days depending on the region. Customers can sign up for UPS MyChoice to get more details and control over their deliveries. For international customers, Burrow offers free shipping on orders over $500. Delivery times will vary depending on the destination. If customers have any concerns, they can contact the team at [email protected] for assistance.
Burrow has a 30-day return policy for all items, with a 10% shipping fee if the original packaging is intact. If the original packaging is not intact, the fee is 20% of the paid value, capped at $250. Exchanges are free and defective or damaged items are covered by warranty. Items must be returned within 30 days, and the company takes up to 14 days to process the return. Non-returnable items include items that are not defective or damaged.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
80
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This brand offers products that are on the pricey side.
Quality Score
90
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100
This brand offers products that are on the pricey side.
DTCetc Score
74
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100
This brand offers products that are on the pricey side.
Target Audience
Young professionals
Stereotype
Millennial
Pricing Rating
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Sustainability Score
80
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100
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Quality Score
90
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100
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DTCetc Score
74
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100
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