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Branch
Branch offers affordable, sustainable, and ergonomic furniture for individuals and teams seeking to create inspiring workspaces. With end-to-end service and industry-leading warranties, Branch is committed to improving work environments and overall well-being.
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Branch is a furniture company founded in 2018 by CEO Greg Hayes. The company is dedicated to making it easy for individuals and teams to create inspiring offices without breaking the bank. Branch sells direct, cutting out middlemen and offering products that cost half as much as premium furniture of comparable quality. Their collection is designed with your well-being and workday in mind, providing an empathetic, ergonomic, and sustainable approach to how you treat your body and mind while working. Their furniture is built to last, backed by industry-leading warranties, and adaptable to changing environments and needs. With end-to-end service, including space design, delivery, and white glove installation, Branch is committed to making work a little more enjoyable for everyone.
Branch's clientele comprises budget-conscious individuals and teams seeking to create inspiring, ergonomic workspaces without compromising on quality or sustainability. These customers appreciate Branch's direct-to-consumer approach, which results in more affordable furniture options. With a focus on adaptability, durability, and end-to-end service, Branch is the preferred choice for those looking to improve their work environment and overall well-being.
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Here's what shoppers have to say:
- The assembly instructions were simple to follow and the assembly was easy.
- The chair is very comfortable and provides good back support.
- The build quality is solid and stable.
- The ordering process, delivery, and construction were flawless.
- The chair is a great value for the price.
Cons
- The products may have quality control issues.
- Customer service may not always be helpful in resolving issues.
- The chairs may not be comfortable for extended periods of sitting.
- Returning products may be costly and require original packaging.
Branch offers free shipping on their products within the continental US and Canada, unless otherwise stated. In-stock orders are processed and shipped within 1-3 business days, with tracking information provided once the order has shipped. Backordered or pre-ordered items will have estimated shipping dates listed on the product page and during checkout. Large orders may be fulfilled through a LTL freight provider, with lead times varying between 10 and 15 business days. Branch does not ship to P.O. boxes. White Glove Delivery is available for an additional fee in most major US and Canadian markets, with a minimum order threshold of $2,000 for some products. Corporate orders can be handled by Branch, including space design and assembly coordination.
Branch offers a worry-free return policy for their furniture products. Customers who are not satisfied with their purchase can reach out for a complimentary ergonomic consultation, and if they still want to proceed with a return, like-new Branch products in their original packaging can be returned for a refund within 30 days of delivery. A flat rate shipping fee will be deducted from the refund, except for desks and large orders over $2000 and/or 10 units or more. Damaged products can be returned for a full refund or replacement, and products that suffer from failures during their useable lifetime qualify for replacement at no cost to the customer. Custom products, shipping fees, and installation fees are non-refundable, and returns are not accepted outside of the 30 day return window. The company processes refunds to the original form of payment within 5-10 business days of receipt of the returned product. To initiate a return, customers can click on a link provided on the website, and follow the instructions.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand offers products that are on the pricey side.
Quality Score
70
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100
This brand offers products that are on the pricey side.
DTCetc Score
72
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100
This brand offers products that are on the pricey side.
Target Audience
Budget-conscious professionals
Stereotype
Budget-conscious
Pricing Rating
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Sustainability Score
80
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100
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Quality Score
70
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100
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DTCetc Score
72
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100
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