Boll & Branch

Boll & Branch sells luxury bed linens online. Their sheets are made of 100% organic cotton that's grown, milled and woven in India. Their bedding is sold online only and customers love how smooth, soft, and strong their sheets are.

87
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Boll & Branch

Boll & Branch is a bedding company that offers a range of high-quality bedding products that are free from harmful chemicals, pesticides, and GMOs. Boll & Branch is the first 100% organic Fair Trade Certified™ bedding company and sources its raw materials directly from family-owned farms and factories to ensure traceability at every step. The company is committed to fair and ethical treatment for all and has paid over $880,000 in additional wages to farmers and factory workers to sustain fair wages and invest in their communities. Boll & Branch's dedication to creating the softest, most luxurious products possible sets them apart from other bedding companies, making them a great choice for customers looking for high-quality, sustainable bedding options.

Who Shops At Name

Boll & Branch attracts customers who desire luxurious, ethically sourced bedding without sacrificing quality or sustainability. These shoppers appreciate the company's commitment to organic, Fair Trade Certified™ practices, as well as the additional wages paid to farmers and factory workers. Boll & Branch is the ideal choice for those who want to invest in high-quality, sustainable bedding while supporting fair and ethical treatment for all involved in the production process.

What customers love about Boll & Branch

Here's what shoppers have to say:
  • Boll & Branch has excellent customer service and is willing to help resolve any issues customers may have.
  • The brand has high-quality products and packaging, and customers are pleased with their purchases.
  • Boll & Branch runs sales occasionally, making their products more affordable.
  • Their linen sheets are soft and comfortable, contrary to negative reviews, and are of the same excellent quality as their other sheets.
  • Using Boll & Branch sheets leads to a better sleeping experience and improved sleep quality.
Cons
  • The products are not as advertised and do not meet expectations
  • The quality of the products is subpar and not worth the price
  • Customer service may be helpful in resolving issues, but there are too many issues to begin with
  • The products are difficult to return or exchange

Boll & Branch's Shipping Policy

Boll & Branch offers complimentary domestic US ground shipping on all orders. Customers who purchase a mattress will receive complimentary white glove delivery to any room of their choice. However, expedited shipping is not available for mattress orders. For other products, US customers can upgrade their shipping to 1 or 2-day shipping for an additional fee. The brand estimates an average of 10 business days from the order date to receive appointment outreach from their logistics provider for mattress orders. Boll & Branch does not offer weekend delivery, and 1 and 2-day shipments will not deliver on Saturdays, Sundays, or holidays. If an item is on pre-order, customers will be charged when placing the order, and the shipping dates are estimates. Pre-orders may be shipped up to 2 weeks before or after the posted date. Unfortunately, the brand is unable to make any changes to orders containing pre-order items.

Boll & Branch's Return Policy

Boll & Branch allows returns for most products within 30 days of delivery, except for mattresses which require a 100-day trial period before they can be returned. Mattresses must be in donation condition with original labels and used on a foundation or supportive slab. All other products must be in original, saleable condition with original tags and packaging. Refunds will be issued in the original form of payment and any discounts applied at purchase will be proportionally applied to the refund. Final sale items, gift cards, and international purchases cannot be returned. The company only accepts returns for items purchased directly from them and offers UPS return labels for all returns. The company does not offer exchanges and any returns or exchanges may be refused for any reason. Once a return is delivered to the warehouse, it may take 5-10 business days to process the refund.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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80
This brand offers products that are on the pricey side.
Sustainability Score
96
/
100
This brand offers products that are on the pricey side.
Quality Score
87
/
100
This brand offers products that are on the pricey side.
DTCetc Score
95
/
100
This brand offers products that are on the pricey side.
Target Audience

Luxury, sustainability, ethics

Stereotype

Eco-conscious

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Sustainability Score
96
/
100
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Quality Score
87
/
100
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DTCetc Score
95
/
100
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Boll & Branch on Socials

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