West Elm

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West Elm is an upscale furniture and home decor brand, founded in 2002 under Williams-Sonoma and Pottery Barn. With a range of contemporary and mid-century designs, they offer sustainable products with 60% supporting at least one sustainability initiative, including FSC certified wood furniture. Their selection of home-related items and free design services make them a top choice for interior design styles.

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About West Elm

West Elm is a high-end furniture and home decor company founded in 2002 under parent company Williams-Sonoma and Pottery Barn. West Elm offers a range of contemporary and mid-century home decor, furniture and wares, with 60% of their products supporting at least one sustainability initiative. 35% of their wood furniture is FSC certified, and they also offer free design services, virtual consultations and phone calls. They have a large inventory of home-related paraphernalia to complement many interior design styles, as well as installment payment options through Affirm. However, their products may be pricier compared to other furniture retailers.

Who Shops at West Elm?

West Elm Pros & Cons according to customers

Pros

  • West Elm has an amazing selection of home goods and the store always makes customers feel happy. The service people are fantastic and the prices are very reasonable. They also run awesome sales.
  • West Elm products are timeless and well-crafted.
  • West Elm is great for decorative objects and linens.
  • West Elm products are of great quality and have good customer service.
  • West Elm has a beautiful aesthetic and everything purchased is usually well worth the money.

Cons

  • Nothing negative to report on just yet, stay tuned!

West Elm's Shipping Policy

West Elm offers free shipping on select items such as the Chenille Rib Throw and Cotton Knit Throw. For domestic orders, shipping rates vary based on the order total, with an order of $200 costing around $21 for shipping. The price of truck delivery is determined by distance, with the longest being the most expensive. For international orders, shipping costs are determined based on the order total and the shipping destination. West Elm offers a flat rate of $50 for orders over $200 for international orders.

West Elm's Return Policy

West Elm Furniture offers a return policy where most items can be returned within 30 days of purchase. However, certain items such as final sale, monogrammed items, and gift cards cannot be returned. Customers can initiate their return process by phone, mail, in person, or online. Online and in-store returns are only available for items shipped to the United States. International customers must receive a return authorization from the customer care center. Returns are typically processed within 5-7 business days.

DTCetc Bottomline

Target Audience

Upscale Consumers

Stereotype

Refined

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Sustainability Score

90

This brand has a good record for sustainable practices, product sourcing, and manufacturing.

Quality Score

90

The overall product quality for this brand is above average as reported by shoppers.

DTCetc Score

88

This brand comes highly recommended from the DTCetc team.

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